Shipping policy

Shipping Policy

Last updated: 27/7/2026

At Source & Origin, we work with trusted producers and fulfilment partners to ensure your order is delivered safely and efficiently.

Shipping Destinations

We currently ship to:

United Kingdom
United States
EU

Additional destinations may become available over time.

Processing Times

Orders are typically processed within 1–2 business days after payment has been received and verified.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Times

Estimated delivery times are:

Standard UK Delivery: 2–5 business days
Express UK Delivery: 1–2 business days (where available)
International Delivery: 5–10 business days depending on destination and customs processing.

Delivery estimates are not guaranteed and may vary during peak periods.

Shipping Costs

Shipping charges are calculated at checkout based on:

Delivery destination
Order size and weight
Selected shipping service

Where applicable, free shipping promotions will be displayed before checkout.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking information where available.

Age Verification (Alcohol Products)

For orders containing alcoholic beverages:

Customers must meet the legal drinking age in their country or region.
Age verification may be required during checkout and upon delivery.
Deliveries may only be accepted by a person of legal drinking age.

Delivery Issues

If your order has not arrived within the expected timeframe, please contact our customer support team with your order number.

If a parcel is damaged during transit, please notify us within 48 hours of delivery and include photographs of the packaging and products where possible.

Incorrect Address

Customers are responsible for providing accurate delivery information.

If an incorrect address is supplied, additional shipping charges may apply if the order needs to be redirected or resent.

Customs and Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.